Frequently Asked Questions
Below are some of are common questions.
Do I need to be a certain age to purchase cannabis products?
Yes. You must be 21 years of age or older (or 18+ with a valid medical card in applicable regions) to purchase any cannabis products. Valid government-issued photo ID is required for every purchase, both in-store and online.
What's the difference between indica, sativa, and hybrid strains?
Indica strains are generally associated with relaxing, body-heavy effects great for nighttime use or winding down. Sativa strains tend to be more uplifting and energizing, making them popular for daytime use. Hybrid strains combine characteristics of both and can lean either way depending on the specific cultivar. Our staff can help you find the right match for your desired experience.
How do I choose between smoking, vaping, and edibles?
It depends on your lifestyle, preferences, and experience level. Smoking and vaping offer faster onset (within minutes), making it easier to gauge your experience. Edibles take longer to kick in (30 minutes to 2 hours) but tend to produce longer-lasting effects. If you’re new to cannabis, we recommend starting low and going slow especially with edibles.
What are moonrocks and are they right for me?
Moonrocks are cannabis buds coated in concentrate oil and rolled in kief, making them one of the most potent products available. They typically have very high THC levels and are best suited for experienced consumers. If you’re new to cannabis or have a low tolerance, we recommend starting with something milder.
Are your products lab-tested?
Absolutely. Every product we carry has been third-party lab tested for potency, pesticides, heavy metals, and contaminants. We believe in full transparency and are happy to share lab results (Certificates of Analysis) for any product upon request.
Do you offer CBD products?
Yes! We carry a range of CBD-dominant products including flower, vapes, edibles, and tinctures. CBD products are ideal for those seeking the wellness benefits of cannabis without the psychoactive effects of THC. Our staff can walk you through the options and help you find the right CBD-to-THC ratio for your needs.
Can I order online for delivery or pickup?
Yes. We offer both in-store pickup and delivery options (where legally permitted). Simply browse our online menu, add your items to cart, and choose your preferred fulfillment method at checkout. Delivery times and availability may vary by location.
How should I store my cannabis products?
Cannabis is best stored in a cool, dark, and dry environment. For flower and pre-rolls, airtight glass jars work best to preserve freshness and potency. Edibles should be stored according to their packaging instructions many require refrigeration after opening. Avoid direct sunlight and excessive heat, which can degrade both potency and flavor.
What's the difference between THC and CBD?
THC (tetrahydrocannabinol) is the primary psychoactive compound in cannabis it’s what produces the “high” sensation. CBD (cannabidiol) is non-psychoactive and is commonly associated with relaxation, relief, and wellness benefits. Many products contain a combination of both, and the ratio can significantly influence the type of experience you have.
What if I'm new to cannabis and don't know where to start?
Welcome! We love helping first-timers. Our budtenders are trained to ask the right questions, listen to your needs, and guide you toward products that match your goals whether that’s relaxation, sleep, pain relief, or just curiosity. We recommend starting with low-dose edibles, a mild hybrid flower, or a low-THC vape. There’s no rush take your time and enjoy the journey.
Shipping & Delivery
Below are some common frequently asked questions about shipping, returns, and exchanges.
How long does delivery take?
Domestic orders typically arrive within 2–5 business days. International orders can take 3–21 business days depending on the destination and customs processes. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and estimated delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery in real time.
What happens if my order arrives damaged?
In the rare event that your cards arrive damaged due to shipping, please contact us within 48 hours with photos of the damage and packaging. We’ll work quickly to resolve the issue with a replacement or refund.
Returns & Refunds
Below are some common frequently asked questions about about Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the card is in the same condition as when it was sent. The order must be returned in the original packaging. Please contact us before sending anything back to receive return authorization.
What if I receive the wrong order?
We sincerely apologise if this happens. Contact us straight away with your order number and a photo of what you received, and we’ll arrange a swift replacement or full refund at no cost to you.
Can I return an order if I simply change my mind?
Yes, we accept change-of-mind returns within 14 days as long as the order is in its original, unaltered condition. Please note that return shipping costs in this case are the buyer’s responsibility.
